More than just simple troubleshooting, Coolearth's Support Services aim to provide customers with assistance to any software-related problem they may face. As we work, we will continuously gather information that provides a greater understanding your solution to ensure you are receiving the most value from your Coolearth solution.
Coolearth Support Services include:
Customer's Only VIP Website
A repository of information targeted at keeping customers informed with company and product news, upcoming training opportunities, tips of the month and much more. Customers can log on at www.coolearth.com/secure/
VIP is a 'customer-only' site. A unique username and password is required. If you are an existing customer, please email support@coolearth.com for your log-on information.
Internet Support Tracking System
Submit your questions or incidents via a personal support tracking system on the Customer's only Website VIP at www.coolearth.com/secure/
E-mail Support
support@coolearth.com
Phone Support
Coolearth support is available during standard business days and standard business hours, Pacific Standard Time. 7x24 support is also available as an option. If you are experiencing a technical problem that requires urgent attention, please call 206.770.9061 x333.
User Education and Documentation
Our goal at Coolearth is to provide clients with the finest in technical support. As a first step helping users operate our software, we provide full technical support documentation for each of our products.
In addition to the standard printed format, many Coolearth documents are available online to make them more accessible. The documents downloadable from this page are identical to the printed documents that we distribute to customers.
The following documents are currently available online:
Whistle User's Manual
Whistle software provides maximum benefit for a fraction of the cost of other similar packages. Whistle offers a broad range of standard features to enhance your warehouse's operational efficiency.
Note: All documents can be saved to your local machine by right-clicking on the link and using "Save As..." command. Adobe Acrobat is required to view these documents. If you do not have Acrobat Reader installed on your system, click on the Adobe icon below to download a free copy. |
