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More than just simple troubleshooting, Coolearth's Support Services aim to provide customers with assistance to any software-related problem they may face. As we work, we will continuously gather information that provides a greater understanding your solution to ensure you are receiving the most value from your Coolearth solution.
Coolearth Support Services information:
Phone Support
Coolearth support is available during standard business days and standard business hours, Pacific Standard Time. 7x24 support is also available as an option. If you are experiencing a technical problem that requires urgent attention, please call 206.770.9061 or contact support.
User Education and Documentation
Our goal at Coolearth is to provide clients with the finest in technical support. As a first step helping users operate our software, we provide full technical support documentation for each of our products.